In the app: open the menu, tap your account, then Delete Account. Type your email address to confirm. Deletion happens straight away.
This cannot be undone.
On the website: sign in, then come back to this page to delete your account here.
If you cannot sign in at all, email connect@danielsiew.com from the email address you use to sign in, with the subject "Delete my account". We will confirm your request and complete deletion within 30 days.
What we delete: your account, email, questions, readings, conversation history, reflection card answers, sign-in tokens and credit balance.
What we keep: purchase and billing records for up to 7 years where Malaysian tax and accounting law requires it, and information that has been fully anonymised so it can no longer identify you. If you delete your account yourself, our record of the deletion shows only a masked form of your address (such as d***@example.com); if we created your account, including when you bought on our website before having one, or if we delete it for you on request, our admin records keep your full address.
We also keep hashed forms of your email address (including, if a purchase was refunded or disputed, a plain hash marking that it cannot receive a free question) and, if you asked for a sign-in code, of your IP address, as our Privacy Policy explains.
Deleting your account does not cancel a subscription bought through Apple or Google. Please cancel it in your App Store or Google Play settings.
Questions: connect@danielsiew.com